Privacy Policy

Last updated: 3 September 2026

At PROTTA, accessible from https://protta.in, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains what information we collect, how we use it, when we may share it, how we protect it, and the choices and rights available to you when you use our website, place an order, create an account, or otherwise interact with PROTTA.

By using our website, you agree to the practices described in this Privacy Policy.

Who We Are

Our website is https://protta.in and is operated by PROTTA.

Throughout this Privacy Policy, the terms “PROTTA,” “we,” “us,” and “our” refer to the operator of the PROTTA website and business.

Information We Collect

We may collect personal information that you voluntarily provide when you use our website, create an account, place an order, contact us, subscribe to communications, or interact with our website.

Depending on how you use our website, this information may include:

• Full name
• Email address
• Mobile or telephone number
• Billing address
• Shipping or delivery address
• City, state and PIN code
• Order and purchase details
• Account information
• Information you provide when contacting customer support
• Reviews, comments or other information you voluntarily submit
• Payment and transaction-related information

We may also automatically collect certain technical information when you visit our website, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Date and time of visits
• Referring website or source
• Website interaction and usage information
• Cookies and similar technologies

We do not intentionally collect sensitive personal information unless it is necessary for a specific purpose and permitted by applicable law.

How We Use Your Information

We may use the information we collect for purposes including:

• Processing and fulfilling your orders
• Delivering products to you
• Processing payments and refunds
• Communicating with you regarding your orders
• Providing customer support
• Managing your customer account
• Responding to enquiries, feedback and requests
• Improving our products, website and services
• Personalising your website experience
• Preventing fraud, abuse and unauthorised activity
• Detecting and preventing spam and security threats
• Maintaining website functionality and security
• Complying with applicable legal, tax, accounting and regulatory requirements
• Sending promotional or marketing communications where permitted and where you have provided the necessary consent

We may also use aggregated or anonymised information for analytics, reporting and business improvement.

Cookies

Our website uses cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage and improve your experience.

Cookies may be used for purposes such as:

• Maintaining your shopping cart
• Remembering your preferences
• Keeping you signed in
• Processing checkout and orders
• Improving website performance
• Understanding website traffic and usage
• Measuring advertising and marketing performance
• Detecting fraud and protecting website security

Some cookies may be placed by third-party services that we use for website functionality, analytics, payment processing, security or marketing.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of parts of our website, including shopping cart and checkout functionality.

WooCommerce and Account Information

Our website uses WooCommerce to provide e-commerce functionality.

When you create an account or place an order, information necessary to process and fulfil your order may be stored, including your name, contact information, billing details, shipping information and order history.

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for activity carried out through your account.

Payments

Payments made through our website may be processed by third-party payment service providers.

We do not intend to store your complete payment card, banking or other sensitive payment credentials on our own servers.

Payment information may be collected and processed directly by the relevant payment provider in accordance with its own privacy policy and terms.

The payment provider may collect information necessary to process your payment, verify transactions, prevent fraud and comply with applicable laws and regulations.

Order and Transaction Information

When you place an order, we collect and retain information necessary to process and fulfil that order.

This may include:

• Order number
• Products purchased
• Quantity and price
• Billing information
• Shipping information
• Payment status
• Transaction details
• GST and tax-related information where applicable
• Communications relating to the order

We may retain transaction and invoice information for as long as necessary to fulfil the purposes for which it was collected and to comply with applicable legal, tax, accounting and regulatory obligations.

Shipping and Delivery

To fulfil your order, we may share necessary information with delivery partners, logistics providers and other service providers involved in delivering your products.

This may include:

• Recipient name
• Delivery address
• PIN code
• Mobile number
• Order details necessary for delivery

These parties are expected to use the information only for purposes related to providing their services to us and you.

Who We Share Your Data With

We may share your personal information with trusted third parties where necessary to operate our business and provide our services.

These may include:

• Payment processors
• Shipping and logistics providers
• Website hosting providers
• Website maintenance and technology providers
• E-commerce and software service providers
• Analytics and measurement providers
• Security and fraud-prevention providers
• Customer support providers
• Professional advisers where necessary
• Government authorities, regulators or law-enforcement agencies where required by applicable law

We do not sell or rent your personal information to third parties for their independent marketing purposes.

We only share information where reasonably necessary for the relevant business, operational, legal or service-related purpose.

Google Analytics and Website Analytics

We may use analytics services such as Google Analytics to understand how visitors use our website.

Analytics services may collect information such as:

• Device and browser information
• Approximate location
• Pages visited
• Traffic source
• Website interactions
• Session information
• Other usage and technical information

This information helps us understand website performance, improve user experience and measure the effectiveness of our marketing.

Where required by applicable law, we will obtain appropriate consent before using non-essential analytics technologies.

Google reCAPTCHA and Security Services

We may use Google reCAPTCHA or similar security technologies to protect our website from spam, abuse and automated activity.

These services may collect technical information about your device, browser and interaction with the website for security and risk-analysis purposes.

The use of these services is subject to the applicable third-party provider’s privacy policy and terms.

Embedded Content From Other Websites

Our website may contain embedded content or links to third-party websites and services, including videos, images, social media content or other external resources.

Embedded content from another website may behave in the same way as if you had visited that website directly.

These third parties may collect information about you, use cookies or similar technologies, and monitor your interaction with their content according to their own privacy policies.

We are not responsible for the privacy practices, content or security of third-party websites.

Comments and Reviews

If you leave a comment, review or other publicly visible content on our website, the information you submit may be visible to other visitors.

We may collect information associated with your submission, such as your name, email address, IP address and browser information, where technically or legally necessary.

We may use automated spam-detection services to help identify and prevent spam.

Please do not include sensitive personal information in publicly visible comments or reviews.

How Long We Retain Your Data

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy.

Order, transaction, accounting and tax-related information may be retained for longer periods where required by applicable law or legitimate business requirements.

If you create an account, certain account information may be retained while your account remains active.

You may request deletion of your personal information as described in the Your Privacy Rights section below. However, we may retain information where we are legally required or permitted to do so, including information necessary for tax, accounting, legal, security or fraud-prevention purposes.

Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information, which may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information where legally permitted
• Request information about how your personal information is processed
• Withdraw consent where processing is based on consent
• Request restriction of certain processing activities where applicable
• Opt out of certain marketing communications

To exercise a privacy-related right, you can contact us using the contact details provided below.

We may need to verify your identity before processing certain requests.

Some information may need to be retained where required by law or where there is a legitimate legal, accounting, security or regulatory reason to do so.

Marketing Communications

Where permitted by applicable law and where you have provided the appropriate consent, we may send you information about:

• PROTTA products
• Offers and promotions
• New products
• Discounts
• Important updates
• Other relevant communications

You can unsubscribe from promotional emails by using the unsubscribe option included in the communication or by contacting us.

Transactional and service-related communications, such as order confirmations, shipping updates and important account notifications, may still be sent when necessary to provide our services.

Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, loss or misuse.

However, no website, online service or method of electronic transmission can be guaranteed to be completely secure.

You should also take reasonable steps to protect your account credentials and avoid sharing passwords or other authentication information with others.

Data Transfers and Third-Party Services

Some of the service providers we use may process information on servers or systems located outside your state or country.

Where personal information is processed by third-party service providers, we take reasonable steps to use reputable providers and require appropriate protection of personal information, subject to applicable law.

Children’s Privacy

Our website is not intentionally directed toward children.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology or applicable legal requirements.

When we make changes, we will update the “Last updated” date at the beginning of this Privacy Policy.

We encourage you to review this page periodically for the latest information about our privacy practices.

Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:

PROTTA
Website: https://protta.in
Email: support@protta.in